The cancellation policy for each experience depends on the one you book. While some experiences can be canceled up to 24, 48, or 72 hours (or more) before they start, others are non-refundable once confirmed.
You’ll find the exact cancellation policy on each experience page under the "Cancellation Policy" section.
Headout’s Cancellation Policies:
- Strict Cancellation Policy: No cancellations, amendments, or rescheduling.
- Flexible Cancellation Policy: Get a full refund if you cancel within 24–72 hours before the experience starts.
Note: Cancellation policies can differ from one experience to another. We recommend checking the details on the experience page before you book—just to be sure.
Got questions? We've got answers!
Is there a fee for cancellation or rescheduling?
If your booking falls within the cancellation/reschedling policy, you can make changes for free.
Can I reschedule if my booking doesn’t qualify for cancellation?
Changes like modifications or rescheduling are only possible if allowed under the experience’s cancellation policy.
If an experience allows cancellation up to 24 hours before, does that mean I can reschedule too?
Yes, as long as the policy allows rescheduling and there’s availability. Some experiences allow cancellations but not rescheduling, so double-check the details.