Frequently Asked Questions

Headout

• About Headout
• Headout app
• Navigating the experience page
• Navigating the Headout website

Booking Details

• Booking confirmation
• Experience duration & start time
• Inclusions & exclusions
• Meeting point & pick-up directions
• Mobile & print tickets
• Reduced price tickets

Payment

• Book now, pay later
• Conversion fee
• Payment currencies
• Payment information
• Payment methods
• Payment receipts

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Cancellation & Refunds

• Cancellation due to unforeseen circumstances
• Cancellation policy
• Flexible cancellation
• How to cancel your booking: A step-by-step guide
• Refund information

Booking Modification

• Add/remove participant
• Changing tour options
• Rescheduling a reservation
• Update participant information

Coupons & credits

• Coupon
• Credits

General queries

• Combos
• Gift an experience
• Group bookings
• Headout in different languages

Data & Privacy

• Account deletion
• Unsubscribe

Reviews

• Reviewing an experience