Life happens, and sometimes plans change for reasons beyond your control. If you need to cancel an experience due to an emergency, we offer special consideration for the following situations:
- Death in the family
- Hospitalization
- Flight cancellations or delays
- Robbery
- Transport strikes
To process your request, we’ll need a scanned copy or a clear image of valid proof. You can share it with us via chat or via email at support@headout.com. We accept the following relevant documents:
- Death certificate or obituary
- Police report
- Doctor’s statement
Got questions? We've got answers!
What if I don’t have supporting documents?
If your booking isn’t covered under our standard cancellation policy, we kindly ask that you provide supporting documentation. Without valid documentation, we won’t be able to offer compensation.