Planning your next adventure with Headout? Here’s how to make sure you know exactly what’s included (and what’s not) in your booking—so there are no surprises along the way!
To find out what’s covered in your booking, head to the experience page on our website or app. Look for the "Inclusions" section, where all included perks are marked with a green checkmark. These may include:
Skip-the-line access – Does your ticket let you breeze past the queues?
Food & beverages – Are meals or drinks part of the experience?
Entry tickets – Does your booking include admission fees?
Tour guide – Will an expert guide be accompanying you?
Transfers – Is transportation provided?
Anything marked with a red cross in the "Exclusions" section is not covered in your booking. This might mean you need to budget for:
Entry tickets
Food & beverages
Personal expenses
Optional gratuities
Some experiences may not list exclusions. In that case, check the "Know Before You Go" section for key details like timing, meeting points, and duration.
Got questions? We've got answers!
What does it mean when ‘Optional’ or 'Based on option selected' is mentioned next to an inclusion?
When you see ‘Optional’ next to an inclusion, it means there’s more than one ticket type available for this experience. Each option comes with its own set of inclusions, so you’ll get to choose what works best for you while picking your date. You’ll also find the exact inclusions listed under each ticket variant—easy and clear, just the way we like it.
Can I customize an experience by adding flower arrangements or a complementary cake?
While we can’t add these arrangements to your booking, you can reach out to our partners after making a reservation to check if they can accommodate your request.
I forgot to add the audio guide. Can I pay the difference and add it now?
Right now, the only way to update your booking is by canceling and rebooking with the right inclusions.
Before you go ahead, take a quick look at your booking’s cancellation policy—it’s all in your confirmation email or under ‘Manage Booking.’ If it’s refundable, you’re good to go!