Duration
Experiences on Headout can have either a Fixed or Flexible duration. To find this information look for ‘Duration’ under the product name on the Headout experience page.
Fixed Duration – These experiences have a set timeframe, meaning you'll enjoy the activity for a predetermined period. Think guided tours, live shows, or scheduled activities.
Flexible Duration – These experiences let you explore at your own pace, typically until the venue’s closing time. Ideal for self-guided visits and open-ended attractions.
Start Time
The start time of an experience can be Timed or Flexible. You’ll see this when selecting your ticket.
Timed Experiences – Your booking comes with a specific start time, chosen during checkout. Be sure to arrive at least 15 minutes early to check in smoothly.
Flexible Timings – These experiences allow you to enter anytime during operating hours. No need to rush—just show up when you're ready.
Once your reservation is confirmed, your confirmation email will include the exact details of your experience.
Got questions? We've got answers!
I have booked a guided tour. How do I contact the tour guide?
You’ll find the contact details of your tour operator in your confirmation email.
Is it necessary to arrive 15-20 minutes before the start time?
Yes! Arriving early ensures a smooth check-in process. Some experiences may require security checks, ticket validation, or other formalities. Your voucher will have the exact arrival instructions for your booking.